As part of our overall safety goals, UPS has established a system for our Dispatchers to voluntarily identify and report safety and operational concerns. The collected information is reviewed and analyzed to facilitate early detection and improved awareness of operational deficiencies and adverse trends. The information specified in employee reports are used to identify the root causes and determine appropriate remedial actions which are then monitored for effectiveness. This process promotes collaboration between employee work groups and management for the early identification of hazards and to maintain a proactive approach regarding safety concerns and corrective action recommendations.

UPS, in cooperation with our employee labor organizations and the FAA, has established an Aviation Safety Action Program (ASAP) for Dispatchers . The UPS ASAP is a voluntary, self-reporting program designed to identify and reduce possible flight safety concerns. ASAP uses employee input to identify significant safety concerns and issues; operational deficiencies; non-compliance with regulations; deviations from company policies and procedures; and unusual events. In partnership with the all relevant departments, labor organizations, and the FAA, each report is investigated and corrective actions determined based on a non-disciplinary approach to flight safety.