Safety Reporting

As part of our overall safety goals, the Company has established a system for all Cabin Crew, Dispatch, Flight Crew, Maintenance and Ground Operations personnel to voluntarily identify and report safety and operational concerns. The collected information is reviewed and analyzed to facilitate early detection and improved awareness of operational deficiencies and adverse trends. The information specified in employee reports are used to identify the root causes and determine appropriate remedial actions which are then monitored for effectiveness. This process promotes collaboration between employee work groups and management for the early identification of hazards and to maintain a proactive approach regarding safety concerns and corrective action recommendations.

The Company, in cooperation with our employee labor organizations and the FAA, has established an Aviation Safety Action Program (ASAP) for Flight Crew. ASAP is a voluntary, self-reporting program designed to identify and reduce possible flight safety concerns. ASAP uses employee input to identify significant safety concerns and issues; operational deficiencies; non-compliance with regulations; deviations from company policies and procedures; and unusual events. In partnership with all relevant departments, labor organizations, and the FAA, each report is investigated and corrective actions determined based on a non-disciplinary approach to flight safety.

The Company has developed a system for the submission of safety concerns and event reports by our Cabin Crew, Dispatch, Flight Crew, Maintenance and Ground Operations employees to help identify safety and operational deficiencies. These reports will be investigated and analyzed to identify hazards; determine appropriate safety and/or operational improvements; monitor the effectiveness of corrective actions, and proactively promote employee awareness of potential problems.

The Company has implemented a Fatigue Risk Management Plan (FRMP) for Flight Crew which establishes an open safety reporting process that allows all crew members to report any condition, action, or process which adversely affects flight crew fatigue. Every fatigue report will be evaluated by the Fatigue Management Committee (FMC) to determine root cause using an objective assessment of data. With every fatigue call out (FCO), the pilot must submit a fatigue report within 24 hours of the end of the duty day in which the fatigue event occurred. The fatigue report will be reviewed by the FRMP manager to ensure all the necessary information has been provided to support a thorough review. The fatigue reports will then be sent to the FMC for acceptance, investigations, and root cause analysis.

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